Mayela Rosales, executive vice president of Media Vista Group provided the group with insight into the Hispanic market right here in Southwest Florida. According to statistics Mayela shared, the buying power of Hispanics is estimated to grow by 1.5 trillion by 2015 and we are #35 for the Hispanic DMA in the country. When considering your marketing efforts, don't forget to include a Spanish language component as you can easily include this growing demographic.
Keith Grossman, attorney and owner of Grossman Law Firm, spoke on creating a paradigm shift to not only manage conflict, but to channel that conflict into a better solution. The key to not only coming to a compromise, but to a collaboration is what Keith calls the PEACE method; Pause, Ear (listen), Create strategy and Engage or ignore. Try it the next time you need to manage unhappy clients!