It was every PR professional's dream come true, a chance to turn the tables and question the reporters. Southwest Florida's local "news hounds" were up to the task on June 21, as they let a packed crowd in on the secrets of making headlines at the Annual Media Breakfast. The event was at the Holiday Inn - Gulf Coast Town Center.
The panel included:
- Steve McQuilkin
with the News-Press
- Phil Borchman
with Gulfshore Business
- Lauren Stillwell
with NBC-2 and ABC-7
- Penny Moore with
Naples Daily News
Here are some of the questions and answers from morning:
What is one of
the most frustrating things the media encounters with PR Professionals?
- Steve says
burying the lead is frustrating sometimes.
State what the news with the story is and then give the background. Also, limit follow up calls and emails.
- Phil says he can
tell when someone calls that has not read the magazine. If you read the magazine you can see how the
stories are done and what not to ask for.
- Lauren says
calling is not the best, they prefer it to be in an email and sent to them for
review. It has a better chance of getting
on the schedule when submitted in writing. Try
to also have great visuals to go with the story since they are video based.
- Penny also agrees
that email is best. Try to include the
details in the email in case attachments do not open and make sure the contact
is listed.
How to reach them?
- Steve says it is
best to use one of the general emails that gets sent to multiple contacts in
case your one contact is out. Like
community@news-press.com.
- Phil says you can
call him or email him.
- Lauren says that
they use a ‘beat’ system with reporters covering different topics - it is best
to use the general news tips email sometimes, so they can get the lead to the
right person.
- Penny says you
can use the ‘participate’ site or use news@naplesnew.com which is monitored at all times and forwarded to the right person.
How do PR
Professionals handle reporters who are trying to do stories without doing
homework or background on the organization?
- Steve says a lot
of their business reporters have been around a long time. Be patient with them and maybe send
backgrounders with the story. Steve will
store any provided backgrounders for 6 months when he gets one and he can share
with it reporters working on related stories.
- Phil says some
writers are better than others. He would
want to hear about any problems we ever come across so he can make sure they
take care of it in the future.
- Lauren says they
have a young staff that turns over every couple of years. Let them know when that happens and they can
educate them and try to keep one reporter with that organization so that they
know the background and the story.
- Penny says to be
patient, but if it happens more than one time to let her know. They want to make sure the reporters know what
they are reporting.
Social media –
How are they using it?
- Steve says people are responding through social media and they are using it more. Reporters are able to show their personalities
more using Social Media.
- Phil says they
use it as a resource, but make limited use of it.
- Lauren says
social media has become a new type of website.
They tweet and use Facebook a lot. Followers are offering tips and leads on Facebook. They are starting to use the Pinterest
platform too. They try not to post too
much on Facebook, so they have rules and guidelines in place for stories to be posted
on Facebook. They can instigate conversations
and then use those on the live news. It
helps them to know what impacts their audience and keep on top of what people want
to know.
- Penny says all
reporters have Facebook and Twitter handles so that they can be reached and connected
with their audience. Sometimes news
topics hit Twitter faster than they get the news so they use them a lot to see
what it going on in the community.
What the best way
to get our story on the website?
- Steve says just
about everything makes their website.
Stories with ‘people’ impacts are great stories. Make sure to note what the impact is for our
area, and usually those stories get a better chance for exposure.
- Phil says that
they work off different themes each month and it is best to try and figure out
where your story may fit. It helps to
get you on the web or in the publication if you fit into one of the themes.
- Lauren says
getting it on the community calendar or posting your photos on the interactive
section of the site.
- Penny says to use
the ‘participate’ site, naplesnews.com/participate. Getting into print is harder. You have to have a ‘hook’ or a timely
story. State what the news hook is. If it gets in print then it will be on the
website too.
What is the best
time of day for news releases?
- Steve likes them
to be early if possible. If they get a
good release at 4pm or 5pm it is hard to get the story in to the print issue
the next day. He doesn’t mind follow up emails, but prefers emails to phone
calls. It is best to email the releases
early and if you want to check on it, to check early as well.
- Phil says anytime
before 2pm, because that is when he starts to compile the Gulfshore Business Daily
- Lauren says
between 10am and 2pm during the day is best.
Later in the day will make it harder to get it on the news because they
are finishing up stories that they have been working on all day. Also, any breaking news trumps all stories.
- Penny says early
is best because they have their editorial meeting at 10:30am. They plan the next day’s paper at 4pm. And get events to them a week or 2 in
advance. You can follow up with email as
well. But the farther in advance you
can supply events or releases, the better.
How do you feel
about news conferences and ribbon cuttings?
- Steve says they
don’t really cover ribbon cuttings, but if you can make it a bigger story, like
the business will bring in lots of jobs, that would help it to be picked
up. Really sell the bigger stuff, but if
just a ribbon cutting, not always covered.
- Phil says they don't cover live events, but they welcome follow up and photos afterwards.
- Lauren says they
come if it has a big story to it. They
like tours or being able to interview and walk through places. They also like to interview people behind the
ground breaking and putting them in their element for interviews.
- Penny says they don’t
cover those either unless there is a big lead to it or big story behind it. They need a ‘people’ element for ribbon
cuttings.
If there is a
celebrity coming to an event what is the best way to coordinate coverage?
- Steve says
celebrities want to be treated special.
The News-Press prefers to treat all their stories and interviews
equal. They try to coordinate interviews
with them if possible. They would prefer to get some lead time so they can arrange
a decent amount of time for interviews.
- Phil has not done a lot with celebrity coverage unless there is a business connection. But they like to interview them and cover
features if there is a connection. Other
than that they don’t cover them much.
- Lauren would like
to have more than 10 minutes and get a wireless mic on them so that they can
get with natural sounds as the celebrity moves around in their environment. Also the more visuals they get the better. When it comes down to time of day for
interviews, the worst is 4pm or 5pm in the afternoon. During the day is better. Earlier is better.
- Penny says to send
the information to naplesnews.com. Don’t
just send it to one person though, copy other reporters. They would like to have a private interview
if possible to ask their own questions and get their own visuals.
With shows in
town, do you want a lot of info and B-roll?
- Steve says more
is better. Send everything you can and
they will try to use it.
- Phil agrees with Steve,
the more the better.
- Lauren says the
more the better. They try to get their
own video because of FCC rules. B-roll
is helpful, but they like to shoot their own.
B-roll has to list where it came from with a courtesy note.
- Penny says the
more the better
Events – How to
promote them early, especially if there is a deadline to sign up?
- Steve says to
submit events to the calendar feature on their website and if it is important
to you maybe send something to the community news email as well.
- Phil says they
have a calendar function on their website that helps to keep track of events
down the road.
- Lauren said if
there are visuals that would help.
- Penny says to put
any deadlines in bold and note if it is far out
How do you build
stronger community partnerships/relationships?
- Steve works
partnerships several ways. They use
their editorial voice to get the word out about things and get exposure. They try to find out what readers are looking
for in the community and figure out best way to approach it.
- Phil says they
are always open to ideas and to connect with him and talk with him.
- Lauren says the
same as Phil. She has a slew of anchor
talent that would love to MC or come out to events; they like to participate in
community activities.
- Penny says to
contact their marketing department and talk with them about it.